See our practice policies in the pages below.
Complaints and compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments
Disabled access
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and ... [continue] Disabled access
GDPR
General Data Protection Regulation (GDPR) Data Protection Privacy Notice for Patients All personal data including patient information relating to living individuals that are held in either electronic or manual ... [continue] GDPR
Medical education
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialties. ... [continue] Medical education
Non-NHS services
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, ... [continue] Non-NHS services
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
Your Data and the NHS
NHS Data-sharing Your data matters – read more on the NHS website Your health records contain a type of data called confidential patient information, which can be used to help ... [continue] Your Data and the NHS
Zero Tolerance on Aggressive and Threatening Behaviour
The Practice considers aggressive and threatening behaviour to be: Attempted or actual, aggressive threatening physical actions made towards any member of staff. The use of aggressive, threatening or abusive language, ... [continue] Zero Tolerance on Aggressive and Threatening Behaviour
Date published: 3rd October, 2023
Date last updated: 3rd October, 2023
