Lucie Wedgwood Surgery

Practice policies

See our practice policies in the pages below.

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and ... [continue] Disabled access


General Data Protection Regulation (GDPR)   Data Protection Privacy Notice for Patients All personal data including patient information relating to living individuals that are held in either electronic or manual ... [continue] GDPR

Medical education

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialties. ... [continue] Medical education

Non-NHS services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions,  ... [continue] Non-NHS services

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Your Data and the NHS

NHS Data-sharing Your data matters – read more on the NHS website Your health records contain a type of data called confidential patient information, which can be used to help ... [continue] Your Data and the NHS

Zero Tolerance on Aggressive and Threatening Behaviour

The Practice considers aggressive and threatening behaviour to be: Attempted or actual, aggressive threatening physical actions made towards any member of staff. The use of aggressive, threatening or abusive language, ... [continue] Zero Tolerance on Aggressive and Threatening Behaviour

Date published: 3rd October, 2023
Date last updated: 3rd October, 2023